We monitor the website continuously and gather feedback from visitors on how they think we can make improvements or on what we are doing well.
From time to time we may also run online questionnaires to help gather feedback.
We carry out usability testing where we invite citizens to work through scenarios on our website while we monitor how they get on so we can make improvements.
We try to use a wide range of people with different abilities and needs so we can form a full picture of the developments needed on our site.
Occasionally we may engage other organisations or citizens to carry out tests on our website and these results will help form decisions on how we develop our website.
You may also like to find out more about the accessibility standards we work to.
If you have any questions about our website please email firstname.lastname@example.org