Information for practitioners

Local authorities must arrange for children with special educational needs or disabilities (SEND) for whom they are responsible, as well as their parents, and young people with SEN or disabilities, to be provided with information and advice about matters which relate to their SEN or disabilities, and matters relating to health and social care.


This must include information, advice and support on the take-up and management of personal budgets. 

In addition, in carrying out their duties under Part 3 of the Children and Families Act 2014, local authorities must have regard to the importance of providing children and their parents and young people with the information and support necessary to participate in decisions. 

Information, advice and support should be provided through a dedicated and easily identifiable service. Local authorities have established Parent Partnership Services to provide information, advice and support to parents in relation to SEN. 

In addition, many local authorities provide or commission information, advice and support services for young people. 

Local authorities should build on these existing services to provide the information, advice and support. 

Information, advice and support services should be impartial, confidential and accessible.

Links to useful documents

The following document is in Portable Document Format (PDF). You can download software to view PDF documents for free from the Adobe website (opens in a new window)

Family going for a walk in the countryside at sunset

Our advice line

If you think that we may be able to help you call our advice line to speak to a support worker.

Telephone: 01629 533668
Opening hours
Monday
9.30am - 3pm
Tuesday
9.30am - 3pm
Wednesday
9.30am - 3pm
Thursday
9.30am - 3pm
Friday
9.30am - 3pm
Saturday
Closed
Sunday
Closed

For all enquiries which are not helpline related, please telephone the main office number on 01629 533660.

Messages can be left out of hours and we will aim to respond to messages within 48 hours. We will aim to accommodate reasonable requests for calls outside these times.