Family going for a walk in the countryside at sunset

Information for parents and carers

This section provides independent information, advice and support to parents and carers of children and young people with special educational needs and disabilities (SEND).


We aim to ensure that you feel more informed and are able to be fully involved in decisions relating to special educational needs provision.

Understanding the current law for children and young people with special educational needs and/or disabilities can be very challenging for parents and young people.

A key part of our role is to enable you to understand the processes as fully as possible and help you to make the right decisions. Whether you require someone to talk to about a specific concern you are having or more general information and advice about special educational needs and disabilities processes, we are here to help you.

Accessing our service is easy:

  • Telephone or email our advice line where a trained support worker will discuss your enquiry and establish with you what support you require.
  • Together you can agree the support and next steps that we will take to help you.

If you would rather someone else make that initial telephone call for you, that is fine providing you have given your full consent. This could be a practitioner currently connected with you and your family.

Family going for a walk in the countryside at sunset

Our advice line

If you think that we may be able to help you call our advice line to speak to a support worker.

Telephone: 01629 533668
Opening hours
Monday
9.30am - 3pm
Tuesday
9.30am - 3pm
Wednesday
9.30am - 3pm
Thursday
9.30am - 3pm
Friday
9.30am - 3pm
Saturday
Closed
Sunday
Closed

For all enquiries which are not advice line related, please telephone the main office number on 01629 533660.

Messages can be left out of hours and we will aim to respond within 48 hours, please leave us a message letting us know a good time to call you between the hours of Monday Friday 7am-7pm