Group of children

Information for children and young people

If you live in Derbyshire and are under 25, we offer a free service which provides support, guidance and information to young people who have special educational needs and disabilities. (SEND)


If you're having problems with your education we can give you some help, support or advice to help sort it out. We may also be able to help with health or social care issues if they are related to your education.

We will:

  • help you understand what is going on if you need us to
  • make sure that people hear and understand your views
  • give you information and options
  • attend meetings with you if it's what's needed
  • put you in touch with other people who can help
  • give you independent and impartial advice.

We won't:

  • make decisions for you
  • tell you what to do
  • pass on what you tell us if you don't want us to. (If you tell us something which makes us think you are at risk we may need to talk to someone else about that)

We can help you if you're in school, further education or training. I'm afraid we cant help higher eduction students.

You can contact us by email: ias.service@derbyshire.gov.uk or tel: 01629 533668

Our advice line is open between 9.30am and 3pm Monday to Friday. At other times you can email or leave a phone message and we'll get back to you.

Our service is free and confidential.

It's usually best to talk to your parents or carers before you talk to us − but you don't have to.

Other people you can talk to

Derbyshire Children's Rights Service (advocacy service) is an impartial advice and support service for young people, up to the age of 25, including the provision of independent advocates to support young people in having a say in their future.

email: childrens.rights@derbyshire.gov.uk or tel: 01629 532029

You can also find a list of other organisations who can help with a range of different issues in the other websites section.

Group of children

Our advice line

If you think that we may be able to help you call our advice line to speak to a support worker.

Telephone: 01629 533668
Opening hours
Monday
9.30am - 3pm
Tuesday
9.30am - 3pm
Wednesday
9.30am - 3pm
Thursday
9.30am - 3pm
Friday
9.30am - 3pm
Saturday
Closed
Sunday
Closed

For all enquiries which are not advice line related, please telephone the main office number on 01629 533660.

Messages can be left out of hours and we will aim to respond to messages within 48 hours, please leave us a message letting us know a good time to call you between the hours of Monday Friday 7am-7pm.